Our healthcare problems are not new. We have been having these conversations for decades. It’s just that now there are changes that are happening in healthcare all at once – the cost of care skyrockets as baby boomers are retiring, more people are struggling to navigate our increasingly complex systems, regulation increases, complex IT and electronic health records get in the way, etc. It’s simply more difficult for patients to get the quality of service they need and for caregivers to deliver it to them.
service quality in healthcare