This interview originally appeared in the SPEAKING.com Blog
Dr. John Kenagy is a well-respected physician, executive, academic researcher and lecturer with a unique view of healthcare. Forbes magazine featured Dr. Kenagy as “the man who would save healthcare.”
Success in 21st century healthcare requires more than excellence,
it requires an organization to succeed seeking value rather than volume.
SPEAKING.COM: What are some of the common characteristics shared by successful healthcare organizations?
KENAGY: Excellent care is obviously important, but Centers of Excellence (CoE’s) have been around for a long time – it’s a 90’s term and times have changed. Success in 21st century healthcare requires more than excellence, it requires an organization to succeed in seeking value rather than volume. They work differently than traditional CoE’s, therefore I call them Centers of Value and Excellence (CoVE’s). Characteristics of a successful healthcare CoVE’s include:
a. A clear, consistent, meaningful and patient-centric Value Proposition.
b. Flexible, responsive, interdisciplinary care teams with everyone working at the top of his or her license.