The Holiday Season is upon us! For all the tinsel and trees, gifts and kids from 2 to 92, and sometimes more than a little exuberance and extravagance, it’s also a time to reflect. What’s truly important? Where’s the value?
Healthcare is no different. Amazing technology, wonderful surgery and therapies, Centers of Excellence – They are great, but there is more. Value in healthcare goes beyond “things.” It’s the people that need care and the people who care for them that create the value.
What we need, then, is a simple equation: more care for less cost = more value. But that’s very difficult to do. Like joy, you can’t buy it; you have to make it. It’s more than a Center of Excellence; it’s becoming a Center of Value and Excellence (CoVE).
Creating CoVE’s is my task for the New Year.
For your Holiday reflection, I invite you to watch a short video of Ron Heifetz, one of my mentors at Harvard’s Kennedy School, speaking on adaptive leadership and value in Duke University’s Faith and Leadership series. Although spoken in the context of faith-based communities, his words speak directly to us in healthcare.
Asking “the right questions, for which the answers are discovered and developed over time by the collective intelligence of the people.” That’s how adaptive CoVE leadership creates New Value in healthcare.
Where’s your CoVE? What are your thoughts in how to create new Value in the New Year?