Learning Lines & Frontline Innovation

Adaptive Design works because it addresses problems as they happen, on the frontline of work in patient care, support, and administrative areas. Frontline innovation creates solutions to problems when they’re small – before they become system-wide that require sweeping, costly solutions. Adaptive Design empowers management and healthcare team members – housekeepers, unit clerks, technicians, nurses, physicians, administrative staff, managers, and everyone else – to identify problems and find solutions using learning lines.

Learning Lines act as innovation incubators inside established organizations. Their charge is to move patient care closer to Ideal Patient Care. The discipline and structure of Adaptive Design makes this goal achievable by developing and harnessing the skills, knowledge, and creativity of everyone on the Learning Line to accomplish that task.

With the structured, supervised process of Adaptive Design, the Learning Line team identifies a problem and immediately tackles the challenge, employing the skills of everyone on the team to come up with a solution. Then the team tests that solution repeatedly until they determine the best option for using current resources.

Learning Lines bring success, such as:

  • most improved patient satisfaction in a 17-hospital system, while simultaneously lowering length of stay and increasing patient throughput
  • highest staff engagement scores for 3 years in a 12-hospital system, while simultaneously increasing staff productivity
  • increased surgical volume of 16%, while simultaneously decreasing surgical staff overtime by 14% and becoming 95% Joint Commission compliant

Providing more and better care at continually lower cost is possible. You just need to start!

It’s great to watch how excited RNs get when they have a way to fix the problems that they’ve struggled with for years.

Diane Gardner
Nurse Educator
Mercy & Unity Hospitals